Privacy policy
PRIVACY POLICY
Nivo Nutrition ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.nivonutrition.com, purchase our products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you:
Visit our website
Create an account
Place an order
Contact our customer support team
Subscribe to our newsletter
Participate in surveys, promotions, or giveaways
Submit reviews or feedback
The personal information we may collect includes:
Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Order History
Payment Information (processed securely through third-party payment providers)
Providing personal information is voluntary; however, certain services may not be available if required information is not provided.
2. Non-Personal Information
When you browse our website, we may automatically collect certain technical information, including:
Browser type
Device type
Operating system
IP address
Internet service provider
Pages visited
Time spent on pages
Referring website
Website usage statistics
This information helps us improve website performance, security, and user experience.
3. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to:
Remember your preferences
Improve website functionality
Analyze website traffic
Measure marketing performance
Provide a personalized browsing experience
You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
4. How We Use Your Information
We use your information for legitimate business purposes, including:
Order Processing
Process and deliver your orders
Provide order confirmations
Manage returns and customer support
Customer Service
Respond to inquiries
Resolve complaints
Provide after-sales support
Website Improvement
Analyze user behaviour
Improve website functionality
Enhance user experience
Marketing Communications
With your consent, we may send:
Order updates
Promotional offers
Product launches
Educational nutrition content
Newsletters
Company announcements
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
5. Payment Security
Nivo Nutrition does not store your debit card, credit card, or other sensitive payment information.
All online payments are processed through secure, authorized third-party payment gateways that use industry-standard encryption technologies, including SSL (Secure Socket Layer), to protect your information during transmission.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
Although we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted third parties, including:
Delivery and courier partners
Payment processing providers
Website hosting and technical service providers
Marketing service providers (where applicable)
Government or legal authorities when required by applicable law
These third parties are expected to protect your information and use it only for the services they provide on our behalf.
8. Third-Party Websites
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
9. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where legally permitted
Withdraw consent for marketing communications
Request information about how your data is processed
To exercise these rights, please contact us using the details provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page along with the revised "Last Updated" date.
Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Nivo Nutrition
Website: www.nivonutrition.com
Email: info@nivonutrition.com5
Phone: 0300-0387908