Shipping policy
SHIPPING & RETURN POLICY
At Nivo Nutrition, we are committed to delivering high-quality nutrition products with a reliable and hassle-free shopping experience. Your satisfaction is important to us, and we strive to ensure every order is processed, shipped, and delivered with care.
1. Order Tracking
Once your order has been confirmed and dispatched, you will receive an order confirmation along with shipment and tracking details (where available).
If you need assistance tracking your order or have any questions about your shipment, our Customer Support team is here to help.
Phone: 0300-0387908
Email: info@nivonutrition.com
Website: www.nivonutrition.com
2. Shipping Information
We work to process and dispatch all orders as quickly as possible.
Delivery Time
Standard delivery within Pakistan typically takes 2–5 working days, depending on your location.
Deliveries to remote areas may require additional time.
Delivery schedules may be affected during public holidays, severe weather conditions, or promotional campaigns.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.
Free shipping promotions may be offered from time to time and will be subject to the terms and conditions of the applicable promotion.
3. Return Eligibility
Due to the nature of food and nutrition products, returns are accepted only for eligible items.
A product may qualify for return if:
It is unopened and unused.
The original safety seal remains intact.
It is returned in its original packaging.
The return request is made within the applicable return period.
For hygiene and food safety reasons, opened or consumed products are generally not eligible for return unless there is a verified manufacturing defect or shipping error.
4. Damaged or Incorrect Orders
If you receive a product that is damaged, defective, tampered with, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Clear photographs of the product and packaging
A brief description of the issue
After reviewing your request, we will determine the appropriate resolution, which may include are placement or refund where applicable.
5. Purchases from Other Sellers
If you purchased Nivo Nutrition products through:
An online marketplace
A retail store
An authorized distributor
Any third-party website
Please contact that seller directly regarding returns, exchanges, or refunds, as their policies will apply.
This Shipping & Return Policy applies only to purchases made directly through www.nivonutrition.com.
6. Contact Us
If you have any questions regarding shipping, returns, or your order, please contact us:
Nivo Nutrition
Website: www.nivonutrition.com
Email: info@nivonutrition.com
Phone: 0300-0387908