Refund policy
REFUND, RETURN & SHIPPING POLICY
Thank you for shopping with Nivo Nutrition.
We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund, Return & Shipping Policy below.
1. Return Policy
Due to the nature of food and nutrition products, returns are accepted only under specific conditions to ensure product safety and quality.
Eligible Returns
You may request a return within 10 days of receiving your order if:
The product is unopened.
The original safety seal is intact.
The product is unused.
The product is returned in its original packaging and condition.
You provide proof of purchase or order confirmation.
Opened Products
For hygiene and food safety reasons, opened or partially consumed products are generally not eligible for return or refund.
However, if you believe there is a manufacturing defect or quality issue, please contact our Customer Support team. Each request will be reviewed individually.
Customer Support
Phone: 0300-0387908
Email: info@nivonutrition.com
2. Return Options
Option 1 – Self Return
You may return the eligible product to our designated return address after contacting Customer Support and receiving return instructions.
Once the returned product is received and inspected, an approved refund will be issued through one of the following methods:
Bank Transfer
EasyPaisa
JazzCash
Approved refunds are typically processed within 3–7 working days.
Option 2 – Courier Pickup
Where available, Nivo Nutrition may arrange a courier pickup from your delivery address.
A courier handling fee may apply and will be communicated before arranging the pickup.
The remaining approved refund amount will be transferred after the returned product has been inspected and approved.
3. Damaged, Incorrect, or Tampered Products
If your order arrives damaged, defective, tampered with, or you receive the wrong product:
Do not consume the product.
Keep the original packaging.
Take clear photographs of the package and product.
Contact us within 48 hours of delivery.
Our support team will review the issue and provide an appropriate solution, which may include are placement or refund where applicable.
4. Refund Conditions
Refunds are processed only after:
The returned product has been received.
The product has passed our quality inspection.
The return request meets the conditions outlined in this policy.
Nivo Nutrition reserves the right to decline refund requests if:
The product has been opened or used (except where a verified manufacturing issue exists).
The return request is submitted more than 10 days after delivery.
The product is not returned in its original condition.
The damage resulted from improper handling, storage, or misuse after delivery.
5. Order Tracking
After your order has been confirmed and dispatched, you will receive shipment and tracking information (where available).
If you require assistance tracking your order, please contact us:
Phone: 0300-0387908
Email: info@nivonutrition.com
6. Shipping Policy
We aim to process and dispatch orders as quickly as possible.
Delivery Time
Standard delivery within Pakistan generally takes 2–5 working days, depending on your location.
Deliveries to remote areas may require additional time.
Delivery times may vary during public holidays, severe weather, or promotional campaigns.
Shipping Charges
Shipping charges are displayed during checkout.
Free shipping promotions may be offered from time to time and will be subject to the terms of the specific promotion.
7. Orders Purchased from Other Sellers
If you purchased Nivo Nutrition products from:
An online marketplace
A retail store
An authorized reseller
Any third-party website
Please contact that seller directly regarding returns, refunds, or exchanges.
This policy applies only to purchases made directly through www.nivonutrition.com.
8. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return Policy.
9. Policy Updates
Nivo Nutrition reserves the right to update or modify this Refund, Return & Shipping Policy at any time.
Any changes will be posted on this page along with the updated revision date. Continued use of our website following any updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions regarding this policy or require assistance with your order, please contact us:
Nivo Nutrition
Website: www.nivonutrition.com
Email: info@nivonutrition.com
Phone: 0300-0387908